2 days after writing my review of Ralph’s Radio i was contacted by the manager, Tristan is his actual name. He was apologetic and explained to me that he never meant to come across as defensive. We all have bad days and i am not one to hold a grudge. The fact that Tristan cared enough to reach out to me shows what kind of business Ralph’s Radio is, i will definitely give them another chance.
There customer service was pretty good, they know their stuff. When i bought my gps unit and speakers they did not up sell me, they got me what I needed. The installation was perfect. I would go back for my other audio upgrades. I highly recommended
I’ve been to Ralph’s Radio twice, once to get a bass installed at in the trunk of my car and the second to get a dashcam hardwired into my car. Their service is good, they give you a very detailed account of what will be done to your car. Does a walk-through in and around your car so that you can approve everything that is being done and give you a detailed quote of how much the equipment would cost and an estimate of the labor cost. I found the hardware options available at the store very limited. In fact, not a lot of the hardware in there are preferable to my standards. I tend to read-up a lot on auto-tech before to put down money for it as they tend to be quite a substantial amount. I found it difficult to find hardware that they carry that I would consider ’high-end’ or good quality. The two times I opted to get work done their is when I could find the hardware that I want. I would visit it a lot more if only they carried more substantial hardware.
"Fantastic place. I had bought a new stereo and couldn’t get the Bluetooth working and thought to stop by and maybe see if they had some advice. Lee Gillman took no hesitation to put on his jacket and come to my car. He spent 15 minutes fixing my head unit and had it working perfectly. All that free of charge and no hassle. No guilt to further buy anything. No questions asked. Now that’s a reputable business. 5 stars without a doubt."
Upon my call to Ralph’s Radio and speaking with Jake re car alarm going off incessantly and motor starting on its own (needless to say nuisance to neighbours) Jake fit me in within the hour on Friday afternoon. After assessing situation he had Ken come out to have a look. Ken checked it out and proceeded to do his magic and managed to unlock fob. All done complimentary!! Am very grateful and so appreciative to both Ken and Jake!!
Amazing customer service...like something out of the 50’s. They did everything possible to help and accommodate me. Rented a satellite phone and plan on giving as much business to them. Very happy
Went back to Ralph's again today and again it was great service. It’s weird though cause Yelp has filtered my positive review, and Yelp recommended other businesses in the area who advertise with Yelp...kind of shady. Bottom line, Ralph's has great service, but I doubt Yelp will post this cause it’s not a business that advertises with Yelp. Maybe I’m rare and unlike most of people who just go on Yelp to just complain. But I legitimately had great service. Boo Yelp.