Thanks Julius ... writing to say just how much I appreciate the work that was done by Ralph's last week on my Sony in-car changers and satellite radio with associated switching gear.

Everything that I requested has been fixed, and you came in on time and on budget even with me walking in "off the street" (ie with no appointment).

The proper mounting has helped a great deal. I think things were previously moving around quite a bit, and from time to time triggering some sort of reset in the equipment - a big nuisance since one tends to lose things like stations, place being played in a library of disks, etc etc. In addition your technician Jimmy should be singled out for special praise because he managed to fix the whine on the XM Satellite radio which had been present ever since I acquired that component about 1 year ago.

I should not hesitate to recommend your shop to anyone looking for a great job installing in-car gear. And I am now thinking about future upgrades for myself, of course. The single-din popout DVD player is quite amazing!

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Thanks Lee, I appreciate the knowledge, time and passion you put into pulling all the pieces together and Zac’s sweat and attention to detail in making it all work. 

I can’t believe how good our old speakers sound with the new amp and what we’ve been missing, never mind the new sub and tower speakers, it all sounds amazing.

Stephen’s face said it all when it heard it last night, we’ll enjoy for years to come.

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Thanks Dave, I appreciate the good gesture. Assures me why I have been dealing with you guys since 1978.

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Hi Trevor, thanks for reaching out and making all this happen so seamlessly. I want to give you a big hug. The stereo is amazing- I've never heard music that sounded so good- I was in tears on my way home that day. The service and customer experience like no other. I rave about Lee and Sak to everyone I talk to. They treated me with utmost respect and had all the knowledge to tailor it to my needs. I felt they each went above and beyond.  

I drove the truck straight to the body shop where it is being worked on for a custom interior renovation and some engine work. It will be on the road in April. At that time I will bring the truck back to Ralphs and tweak the system and go for a ride.  

When I realized this was the real deal and such high quality product, customization, and service I thought I will do this once and do it right so I opened the flood gates and sold my other truck to make this work. 

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Just a short note to let you know how pleased I am with the recent installation of the Kenwood deck in my '91 Ford Aerostar van. A very professional job done at a very reasonable cost. In fact my son in law (who owns a carlot) was amazed @ the price & impressed with the professional job that was done. Once again, thank you very much.

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 I knew you guys would come through for me ... I couldn't be happier right now ...Thanks Tristan...this is exactly WHY i choose your business to spend my hard earned money with...you'rer good people and have a amazing reputation for taking proper care of your customers.

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....I am an employee with VIHA and I just wanted to comment on the outstanding customer service that received from your gem of an employee Lana Garraway. 

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I am fairly new to the whole cell phone craze; I inundated her with questions like you wouldn’t believe (14 e-mails to be exact J ) in regards to VIHA employee pricing, deciding on a phone and what the best plan would be for me.  

She was so polite, patient and helpful. My questions were answered quickly and efficiently- she was absolutely wonderful.  

I am happy to report that I now have a beautiful I phone 4S, and have signed a three year term. 

I am thrilled with the service that I have received and have been recommending your company to everyone!!  

Thanks for your time and the excellent service that I received.

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We had our earthquake drill today, as in an hour ago and the radios are perfect, thank you for your expert advice.  I would like 6 more.  Please order and have ready for delivery.  I am super happy with them.  Many thanks.

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Just wanted to let you know that I thought Levy did a great job installing the radio in my Tacoma.  Nice attention to detail, no unnecessary holes, and a good guy.

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 You have a wonderful business philosophy: customer satisfaction!  I have bought phones, speakers ,back-up camera, a car radio and DVD player over the last few years at your store on View St. in Victoria. When I had any problems the competent Staff assisted to my satisfaction. I have always felt very welcomed. Congratulations on a number one business I tell all my friends about your business.

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I had a problem with my front speaker crackling and Tristan replaced the front speakers and radio and now everything is working great ... I really appreciate Tristan's efforts and look forward to returning to Ralph's.  Thank you very much, greatly appreciated!  And thank you for providing me the opportunity to grow as a employee as well as a person.  Ralph’s has taught me a lot in regards to business and account management, as well as developing strong working relationships with those in the company, so I thank you for that.  I truly appreciate my job and the time I spent here and I am sad to be leaving such a great company.  lease thank John for the great job that he did last week. I am very happy with the work both he and the company did for us. Again thank you   Dave received a phone call from Mike MacKenzie who had Simon in Victoria do an installation for him.  He said Simon did a great job – was very careful, soldered everything, etc. 

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 Just to let you know that your staff Lee Gillman has been very helpful in finding the resources that I needed to finish my claim. Very pleasureable to deal with as well.  

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 I have been meaning to send you this thank you for well over a month and was reminded to do so sitting in my car listening to 3^rd eye blind, cranked up this morning. In early May you guys saved my system. Despite having technically good components which were installed by the prior owner of the car in the U.S., it sounded like crap (crackling intermittent sound on one speaker, weak base, you name it) and I thought I might need a new system/speakers. You guys fit me in on short notice and had a technician check it out. The technician found the wiring at the head unit was oxidized and replaced it all. The difference in sound is unbelievable and I am forever grateful. All I can say is Ralphs and its people are the best! 

  

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I have purchased 4 to 5 security systems from Ralph's since 1994 for our family.Your staff have always been a pleasure to work with. The last few cars, I have dealt with Lee and found him to be a professional. 

I had a problem recently and came in to your store last Wednesday with my 2 little kids. We had to wait while Lee looked into the problems I had with my remotes.

As we waited, a member of your staff (tall older gentleman) gave my 2 kids a demo. dummy cell phones to play with and when we left, all the staff behind the counter said a friendly good-bye with a smile to me and my kids.

Just wanted to let you know this is why I recommend this place to friends and family.  Thought you might want to know.

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I stopped in this weekend as I needed a new phone, and Tristan was very efficient, helpful and friendly!  

To your success!

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Just wanted to let you know, the road trip was a huge success thanks to you and your shops diligent installation!!

The wife said the kids never uttered a word to complain but were transfixed with eyes like saucers on the player.

The head set quality is excellent and a relief not having all those wires in the way.

Once again thanks;

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Thank you for everything you and Lee did regarding my car. It is wonderful, and I believe it will help sell the vehicle.

I truly appreciate the extra services you provided.

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She had mobile come out to remove her alarm. Meaghan was very pleased with the service. She said that Christian was on time, nice and efficient. She will be buying a new alarm and will most definitely coming to Ralph’s.

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Took the new Alpine up this trail and NO skip,works awesome.  Thanks again for the great service.

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I just would like to say thank you very much for your professionalism and great work. Thank you very much for the excellent pricing and customer service. As baffled as i am so far with the numerous options and button combinations-the system seems to be running smoothly. This has been my first major purchase for securing my car and i look forward to doing some more business with you in the future.

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Thanks for the invoice, and thanks again for all your help, I really appreciate it! Please let Tristan and Rolando know that I appreciate all of their help as well, you have a great team working for you. :)

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I just wanted to thank-you guys for going the extra mile to install the modem for the Nanaimo sign. I appreciate all your efforts in making this happen before the holidays and working in nasty weather conditions.

 

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Claire, a customer that purchased an immobilizer from Ralph’s 3 years ago was having trouble starting her car. Christian, who happened to be near her vehicle in Ladner at the time was dispatched to check it out. It was a simple repair and we did not charge her for it. Claire went out of her way to phone me and compliment Christian on his excellent customer service. She said that he not only addressed the problem, but explained things about her immobilizer that she did not previously know.

I would like to thank you very much for sticking with the problems with my remote start and seeing it to the completed stage.

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I know that Ralph’s Radio had spent a lot of time on the problems with my remote start not working and then setting off the factory alarms.

I will be calling to Dave today to express my appreciate for receiving ............ above and beyond Amazing Customer Service.........

I can tell you that I will be spreading the word of how pleased I am with Ralph’s Radio Customer Service and have no doubt in my mind that when I purchase my new car (next year) .............. That I will be coming to Ralph’s Radio to get my stereo, navigation and alarm system put in and that I would not consider anyone else. I can tell you that I also will be telling anyone I know that is looking for any of these services...............

Who they must go see.......... Ralph’s Radio.. and Ralph’s ONLY.. 

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This is just a note to say thank you for your assistance in sorting this out correctly. I always say the definition of a good business is not one where things never go wrong, because sometimes they inevitably do, it is defined by what they do when things go wrong. When this went terribly wrong you stepped in and in such a professional manner made it right.

Thank you it was most appreciated.

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Customer DS from North Vancouver called Dave to compliment our staff. He has been dealing with Ralph’s since 1980 and always experienced excellent customer service.

The last work he had done was by Christian Sykora, who did a mobile call regarding his alarm system. He said Christian was polite, courteous, professional and got the job done.

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Just wanted to say thanks for the service. Not only do I have a new deck, but your installer pretty much rebuilt the console for me and did a very nice job. The whole dash looks better! The extra charge for installation was money very well spent, I figure.

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I just wanted to let you know how happy I am with the service Nathan Johnston has provided VIHA.  He has been extremely efficient, professional and friendly and has gone out of his way to fill a large order for me in the past 24 hours.

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Wwe are highly appreciate the work Levi is doing for INIT.  He is always on top of things and makes sure that the installs are done in a very high quality manner.

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Just a quick note to thank you for the excellent service I received at your shop today re the installation of a CD changer in my BMW 330 Ci. Rolando was very helpful and John did a super job on the install itself. You have a very professional and competent crew and I will definitely recommend Ralph's to everybody I know. Please pass along my thanks to Rolando and John.

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Love the new radio. I went with the Pioneer. Your installer (John Yu) was great. He was very professional and patiently explained all the buttons to the old gal. I think you should give him a raise. Have a great weekend.

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Yesterdays radio antenna repair at our Ormidale station # 236 was much appreciated. Your prompt service was excellent and the ATV (Ambulatory Transfer Van) had no down time to it's schedule.

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Just wanted to thank you and the staff at Ralph's for the  great job you guys  did on installing my stereo (and for the great deal you  gave me). I couldn't  be happier with the system. The  steering wheel controls  work absolutely perfectly, too!   I  suppose the next thing to get is an upgrade on the  speakers.

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 If I get any car audio inquiries from my friends, I'll be  sure to refer them  to you!

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You, your company and John Sullivan are the best! Thank you (and particularily, John) for all the help on our Bowne Island telco issue. This afternoon, John was able to get us communicado with our control center in Washington!

Success!  Many thanks !     

XM Satellite Radio Canada

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I think it is important to let the boss know when someone gives good or bad service.

I was in your shop today in Victoria and had a question about my Sony radio unit.

Your employee could have dismissed me as not a big spender, said he couldn't help me or sell me a new unit.

Rather than that he suggested I surf the web. When I told him I didn't know the part or model number he pointed it out for me.

The transaction only took 30 seconds ... I thought you should know, I appreciated his courtesy.

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Just wanted to let you know I was really impressed with Gill. He installed an immobilizer in my 2007 Subaru Forester. Not only was he on time, which is unusual these days. He also let me know everything that I needed to know about the immobilizer, installed faster than I had expected, Let me know about the guarantees and took the time to ensure that I was comfortable with how it all worked.

This exceptional customer is rare in today's world and I just wanted to take the time to recognize him for a job well done. I will definitely come to Ralphs in the future when I have other auto detailing needs.

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I had the keyless entry and an immobilizer installed. Lee Gillman was my salesman. He took plenty of time to explain what I needed and what was the best product for my car. He was professional and efficient. We set a date so Ken could install it. Ken did a beautiful job, right down to the last detail. I will definitely recommend Ralph's to anyone who is looking for a job well done!!

It is so refreshing to see professional people who like to do a great job. Thank you.              

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Hey Dave, I just had a call today from  a customer from Jim Pattison Hyundai and she said nothing but good things about our service. Today it was regarding our new installer Brian. To paraphrase her; “He took the time to explain all the functions of the alarm and answered any questions I had in a polite and courteous manner. His customer service was a delight and I am glad I came across your company through the dealership.”

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Thank you for  getting the job done right and in a timely.

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I would like to thank Lee Gillman for  his wonderful service on the two times I have shopped at Ralph's Radio.  Back in April I called and was asking Lee about a new radio that  would play mp3s and hook up to my iPod and he gave me excellent  service and he was totally knowledgeable about the systems and what  would work for us.

 

We had a Clarion radio installed and an iPod adapter.  It was fabulous.  Unfortunately, six weeks later (Mother's Day) our car was broken into  and the iPod adapter stolen. Luckily we hadn't forgotten the  faceplate in the car! However, the thieves wrecked the radio mount  etc. etc. and the radio would not work.

 

After thinking about it I decided there was no point in replacing the  iPod adapter as it was obvious that next time the thieves would just  bust the glove box and steal the new one.

 

So ICBC okayed us to have a better radio for the equivalent amount of  money. I went back to Lee. I asked him about a bigger and better  display on the radio and he showed me an Alpine, which is readable  even during the day. Due to where our radio is on the dash it was  hard to read the Clarion but the Alpine is fabulous!

 

I have NO hesitations recommending Lee to any and all people who ask  about where they should go for a new radio. Every question I had, he  answered. He knew just what we would like. Back in 1997 we had a  radio installed from Ralph's, it was stolen from our car in 1998 and  we replaced it at Ralph's then, too.  So when we wanted a new radio  in our new car this year I immediately thought of Ralph's and I  consider it my good fortune to have called and spoken to Lee from the  first. He's the greatest.

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This short note is to compliment three members of your staff who recently serviced my requirements i.e. security LED light installation and Sirius installation in two of my vehicles.

The individuals concerned were Zak Mach, Norman Wong and technician Brian.  All three were polite , helpful, knowledgeable and professional – a credit to your organization .

The work that was done was explained to me in detail ( I’m a neophyte when it comes to wiring ), executed on time , and looked neat and tidy.

In short it was a pleasure dealing with Ralph’s and I will certainly support you with any further requirements I have going forward.

Your success is well earned and deserved. Congratulations on assembling a first class team.

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Sharon MacAdams is doing great work, here--very patient, returns calls, always helpful! Just thought as Manager, you should know-

Thanks again for the response, it's nice to see that there is still customer service with some businesses.  It seems to be a dying art in the USA.                

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My thanks to Patrick Ha  and Kevin for another perfect installation experience.

The first install one year ago was on time and on budget.

Everything worked properly the first time.

Last week Patrick looked after the second segment of an A/V installation on my Town Car.  This visit was also on time (early) and on budget (actually under). The vehicle was returned to me cleaner than when I dropped it off .

Thanks for the great service.

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A customer called Mike to let him know of the exceptional service that Geoff performed. She was having problems with her 2005 Mazda MPV's new alarm so MIke dispatched Geoff to go and give her a hand. After thoroughly explaining the functions of the alarm and showing how everything worked, she was so impressed that she called Mike up to tell him how much she appreciated our service - more specifically Geoff's good attitude and kind demeanour.

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In short, no issues and I am happy. Thanks for all the service, I will see you guys w/ my next vehicle. For full review read below.

I am not the kind of gut that exaggerates, but the system is pretty f*n sweet.

The touch screen takes a bit to get used to, I switched to the simple mode to get the ff/rewind to opposite sides of the face. When buttons in the corners are harder to use and more tempermental when they are a) close together and b) in the corners where there is less flex in the screen itself. Very pretty though, fun to play with.

I have it all programmed now, bass is really full as compared to the Kenwood. I have a heat shroud around my muffler, rattles the living sh*t out of it. I am going to have to either remove it or put in creases to stiffen it up. The brake light in my rear spoiler now rattles, but I can't hear it from the inside anyways. Brent did a good job, longer than he expected, but he stayed late so I am happy. The dials on the amp are hard to reach, but bass is not a problem; I think using a dime vs. a screwdriver will work, then go by feel as the are about 2" away from the center console under the seat.

I still have to get a bit more of the treble out, but it is a great sound.

Very good work, I would recommend you to a friend. Future shop had cheaper install rates, but judging by the incompetence of their sales staff I happily spent money elsewhere for no problems.

Thanks for the follow-up, much appreciated.

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I came in last week looking to improve the sound of a new system I had just purchased from another dealer (deck and front speakers).

I was unhappy with the system and had received very poor after sales support from that retailer. I was prepared to consider buying new speakers, but you came outside, listened to my system, looked at the front speakers and told me the install was sloppy. You said there was a gap around the speakers that needed to be sealed.

I took your advice, sealing them the way you advised, and the difference in sound quality is amazing.

I was so impressed that you did not try to sell me anything, but simply gave me good advice. You were professional, knowledgeable and courteous. This is so different from my experiences with other retailers.

I have decided to upgrade the rear speakers and perhaps add an amp and a sub in the next few weeks. Because of the service I received from you there is no doubt I will be coming to Ralph's.

You seem to understand the importance of customer service, and you will be benefiting from that!

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I would like to let you know about the excellent service Patrick Ha provided for me in my first visit to Ralph's.
He was professional, courteous and honest. I'm very happy with my Alpine car stereo.

Keep up the good work!

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Congratulations on the praise from VIHA-Saanich Peninsula on your wonderful service, and Thank You!  You are a key player in maintaining and growing the VIHA account, and it's all those little extras you provide that continues to strengthen the VIHA and TELUS Mobility relationship. You truly deserve a round of applause!!   This will also assist us in migrating the current pagers at Saanich Peninsula from the competitor to our TM network as previously discussed with Maureen!

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Please know that I have been well served by your staff today.

I spoke yesterday with Patrick Ha to inquire about fitting a Clarion assembly into my new Lincoln.  I had already done my homework through the internet and conversation with another installer thus I knew most of the answers to most of the questions.  Patrick was very well spoken, very knowledgeable and very professional.

The installation took place today.

The finished product was excellent.

The invoice was slightly less that quoted.

You have been in business since 1949 ?

I know why.

Thanks for the service.

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Just a quick comment...your staff is very efficient, friendly and  knowledgeable. Patrick has helped me out more in 3 emails than the last month of ping pong  with other retailers. I have one of the most advanced dental offices in the world and have wired the office myself with cameras, lasers, lcd screens, TV glasses, plasma screen etc. I appreciate people that can communicate at my level.

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Just a quick note to say how much I appreciated you sticking around last Thursday and getting the install in my van done, that was huge.  Geez the sound is unbelievable in comparison and I love the ol' van more than ever!

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Look forward to seeing you again one day.  Keep up the good work!!

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 Re:  The Queen of Alberni from Renee & Susan, the B.C. Ferries Corporation

 

……. Just wanted to say "thank you" for your prompt support. John at Ralph's Radio gave us a good procedure for debugging the ship's system. …

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 Just wanted to pass along the thanks and praise.  Personally, I appreciate all of you !  Thanks for making ALL of us look good !!!Thanks ! 

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just wanted to pass along to you, once again, how impressed I am with the service provided by Sharon.  We feel truly blessed to have her as our account rep.

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... many thanks for all your help and also thank you for bringing the car back  …  Once again, many thanks for all your help - wonderful service!!

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I just wanted to let you know how pleased I was with the service offered by Patrick Ha at your location on East 1^st Avenue in Vancouver. I had to have my car towed in order to have the alarm removed because it went defective or something, armed itself and I could not unarm it, and Patrick was great with what I needed. I spent the entire morning phoning places, and it was with your company that I found the quality service I needed. I will recommend you to everyone I know who requires installation or purchase of anything regarding stereo systems, alarms and such.

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It has been almost eight years since I have been able to enjoy driving the way I did yesterday. After spending over six hundred dollars I was nervous that the investment wouldn't be worth while, but it didn't take long to discover that I had nothing to worry about. The new system sounds crisp and clean, and the Panasonic head unit is wonderful. The color of the illumination is great, and while it has all the necessary features, it's nice and simple to use.

Thank you for your time, your efforts, your advice, and your professionalism. I enjoyed the experience and would most certainly come back and recommend you to others.

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Thank you for your flexibility regarding the speakers and the installation. I'm very appreciative.

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Dealer Andrew from Ralph's Radio in Victoria deserves recognition for helping locate a signed copy of a renewal dated almost 3 years ago. I wanted to express my appreciation for the search of the contract not only at the dealership but also at the head office where it was found. His efforts helped resolve a difficult situation with a customer who was disputing the length of his contract. I had called looking for the paperwork on Saturday and Andrew promptly returned my call on Monday just as he said he would. Soon afterwards, I received the faxed copy of the renewal agreement. While this situation may seem like a regular occurrence, I've found in my experience with many other dealers that this is not always the case. Therefore, I'd like to thank Andrew for his cooperation and great customer service.

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I am very pleased not only with the quality of the work done by Ralph’s Radio under your direction and assistance but am delighted with the after sales service you provided.  It is very uncommon in today’s world to experience the degree of concern and professionalism by a retailer that ensured our needs were met.  I enjoyed the relationship.” 

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“Job WELL DONE.  Please pass along my thanks  and appreciation to your team.”

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Congratulations and thanks to John Sullivan and Gilbert Gamboa who recently completed an installation on the BC Ferries “Queen of Coquitlam”.   

 

....I am an employee with VIHA and I just wanted to comment on the outstanding customer service that received from your gem of an employee Lana Garraway. 

I am fairly new to the whole cell phone craze; I inundated her with questions like you wouldn’t believe (14 e-mails to be exact J ) in regards to VIHA employee pricing, deciding on a phone and what the best plan would be for me. 

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